Refund policy

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. If something is faulty, not as described, or not delivered, you are entitled to a remedy. On top of that, here is what we offer for change of mind.

The Antahkarana Primer and other self-paced products

A full refund within seven days of purchase if you have completed less than half of the material. Email hello@lightwork.academy from the address you bought with; no reason needed.

Cohort courses

A full refund up to seven days after the first live call. After that, a pro-rata refund of the remaining modules less a $150 administration fee up to the end of block A; no refund after block A, but you may defer your place to the next cohort once at no charge.

Payment plans

The same windows apply; a refund is calculated against the amount paid to date.

In-person events

Events ticketed through a third party (Momence, Humanitix, Selenite Swordmaker) follow that platform's policy, shown at checkout. For events we ticket ourselves: a full refund up to 7 days before, 50% up to 48 hours before, and a transfer to another person at any time.

Books

Paperbacks returned unread within 14 days are refunded less postage. Ebooks have no change-of-mind refund once delivered, because the file cannot be returned; a faulty file is replaced, and your consumer-guarantee rights still apply.

Memberships

Cancel any time from your account page; access continues to the end of the paid period. Cancelling is as easy as joining — no call, no form.

How refunds are paid

To the original payment method within 10 business days of approval.